Privacy Policy

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Privacy Policy

Last Updated: November 2024

1. Introduction

Welcome to Urban Shutters & Blinds. We are committed to protecting your personal data and your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website urban-shuttersandblinds.co.uk, purchase products from us, or interact with us in other ways. It complies with the UK GDPR, Data Protection Act 2018, and other applicable laws.

By using our website or services, you agree to the terms of this Privacy Policy.

2. Who We Are

  • Company Name: Urban-Shutters & Blinds
  • Registered Address: 26 West End Road, Mortimer, RG7 3TF

3. What Data We Collect

We may collect the following types of data:

a. Personal Information

  • Identity Data: First name, last name, username, title, date of birth, gender.
  • Contact Data: Billing address, delivery address, email address, phone number.
  • Financial Data: Payment card details (processed securely through our payment provider).
  • Transaction Data: Details about payments to and from you, and other purchase details.

b. Technical Data

  • Device Information: IP address, browser type, operating system, device type.
  • Usage Data: Information about how you use our website, products, and services.
  • Cookies and Tracking Technologies: We use cookies to enhance your experience 

4. How We Collect Your Data

We use various methods to collect data from and about you, including:

  • Direct Interactions: Filling in forms on our website, subscribing to newsletters, making purchases.
  • Automated Technologies: Using cookies, server logs, and similar technologies.
  • Third-Party Sources: Payment providers, delivery services, and analytics providers.

5. How We Use Your Data

We will only use your personal data when the law allows us to. Common uses include:

  • To process orders: Managing payments, fees, and charges.
  • To deliver products and services: Managing shipping and delivery.
  • To communicate with you: Sending order confirmations, updates, marketing communications (with your consent).
  • To improve our website: Using analytics to improve website performance and customer experience.
  • To comply with legal obligations: Keeping records for tax, auditing, and legal compliance.

Legal Bases for Processing

We rely on the following legal bases for processing your data:

  • Consent: When you opt-in for newsletters or marketing.
  • Contract: To fulfill our contractual obligations to you.
  • Legal Obligation: Compliance with legal requirements.
  • Legitimate Interests: For improving our services and understanding customer behavior.

6. How We Share Your Data

We may share your data with:

  • Service Providers: Payment processors, delivery companies, IT support.
  • Analytics Providers: Google Analytics for tracking and reporting website traffic.
  • Legal Authorities: When required by law, to comply with a legal obligation.

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

7. International Data Transfers

Your personal data may be transferred to, and processed in, countries outside of the UK. We ensure that such transfers are protected by appropriate safeguards, such as Standard Contractual Clauses approved by the UK Information Commissioner’s Office (ICO).

8. Data Security

We have implemented security measures to protect your personal data, including:

  • Encryption: Secure Socket Layer (SSL) technology for encrypting payment transactions.
  • Access Controls: Restricted access to your personal data.
  • Data Breach Protocols: Procedures in place to deal with data breaches, and we will notify you and any applicable regulator if a breach occurs.

9. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

  • Order Information: Retained for [X] years to comply with tax obligations.
  • Marketing Data: Retained until you opt-out or withdraw your consent.

10. Your Rights

Under the UK GDPR, you have the following rights:

  • Access: Request access to your personal data.
  • Rectification: Request correction of inaccurate or incomplete data.
  • Erasure: Request deletion of your personal data.
  • Restriction: Request restriction of processing.
  • Data Portability: Request transfer of your data to a third party.
  • Objection: Object to processing based on legitimate interests or direct marketing.

To exercise any of these rights, please contact us at [your email address].

11. Marketing Communications

You have the right to withdraw your consent to receive marketing communications at any time. You can unsubscribe by clicking the “unsubscribe” link in any marketing email or by contacting us at [your email address].

12. Third-Party Links

Our website may include links to third-party websites. We do not control these third-party websites and are not responsible for their privacy practices. We encourage you to read the privacy policy of every website you visit.

13. Cookies

We use cookies to personalize your experience on our website.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Please check this page regularly to stay informed.

15. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

  • Email: Sales@urban-shutters.co.uk
  • Phone: 0118 205 3130
  • Address: 26 West End, Road, Mortimer, RG7 3TF